Patient Advice & Liaison Service

What do PALS Do?

The team in the Patient Advice & Liaison Service act as the main contact between patients, their families and carers and the Hospital. They ensure that the patient voice is heard either through the patient directly or through a nominated representative. If a patient wants to provide feedback or make a comment about the Hospital and the care they received during their treatment our Patient Advice & Liaison Service team will assist you in doing so, or refer you to the appropriate person who will be able to assist you further.

Please note that if you wish to make a formal complaint to the Hospital it needs to be made in writing, this is to comply with legislation, the Patient Advice & Liaison Service team can help with this if required.  A full copy of the Hospitals policy in this area is available through this link

Strict Visiting times are 3pm-4pm and 6.30pm - 8.30pm


Patient Survey Programme

The Patient Advice & Liaison Services-led Patient Survey Programme is built on our established tradition of engagement with the community. It reflects the mission of the Hospital which is People Caring for People to Live Better Lives.  

TUH started a survey programme in 2015, it was a way for the Hospital to find out about the experience of our patients and their visitors, the services we provide, what we do well and most importantly how we can do better.

Since 2015 the survey programme has developed with departments and wards around the Hospital becoming involved. If you are asked by one of our Volunteers during a visit or stay in the Hospital, we would be most grateful if you would answer the survey questions they have. 

The responses you provide are completely confidential, your answers are taken down on a handheld tablets carried by one of our Volunteers.  All of the questionnaires are short so it will not take too much of your time. Note our Volunteers will always introduce themselves and explain what they are doing and why.

In addition to our own in house Patient Experience Survey Programme, TUH also participates in the National Patient Experience Programme. This survey is undertaken every year across the country gathering the experience of patients over the age of 18 that have stayed overnight in a hospital.

The National Survey Programme is a joint project between HIQA, the Department of Health and the HSE. Results of the national survey are published in December every year. You can review previous results through this link.

Ways You Can Help Us

TUH is first and foremost a place where people care for people. Given that the care we provide can come at some of the most difficult times in a person’s life, every interaction in our hospital is crucially important to ensure a high quality patient experience.

The patient journey is about every interaction the patients have within the Hospital. As a hospital that interacts with tens of thousands of people each year, it is vital that we capture the nature of these interactions and how patients experience our services. This is crucially important information which informs how we can improve our service.

Who best to provide this information but our patients, their families and visitors.
You can help TUH by:

  • Tell us what is important to you – what do we do well and what areas could improvements be made?
  • Observe our ‘No Smoking’ policy whilst in the Hospital but also on our grounds outside
  • Observe our Infection Control Notices as you travel through the Hospital – Clean Hands Save Lives 
  • Respect our visiting times – whilst it is important for patients to have visitors it is also essential they receive rest. This helps them with their recovery 
  • Consider the needs of other patients and staff during your time in the Hospital

 How to Provide Feedback

If you have attended the Hospital as a patient or visitor and would like to provide some feedback or comment on you experience Patient Advocacy would like to hear from you.

If you have in any way been dissatisfied with the care you received you have the right to complain.

  • Please raise the matter first with the Clinical Nurse Manager on your Ward or Head of Department who are in charge of your care as they may be able to resolve your concerns quickly 
  • Contact the Patient Advocacy Dept using the contact details above, Monday to Friday 9am-5pm

If you are unhappy with the hospitals response you can request a review through the Office of the Ombudsman – further details on this process can be found on their Ombudsman Website

The link to the Ombudsman for Children website can be found here:  Ombudsman for Children 

If you would like support, independent of the Hospital when giving your feedback then you can contact Health Complaints. They can provide you with information on how to contact independent advocacy services. You can contact the organisation through this link

Patient Advocacy Service 
The National Patient Advocacy Service is an independent, free and confidential service that provides information and support to people who want to make a complaint about an experience they have had in a public hospital. The Service can help users make a formal complaint about a hospital experience. They have a phone line, online contact form and information on this website to help people when they want to make a formal complaint. You can contact them on 0818 293 003 or contact them via this link 

Help us to Help You

Patient Advocacy

The staff of Tallaght University Hospital (TUH) want to provide you with the best possible care. To help us do this please give us your comments and suggestions. Tell us about your experience during your patient journey in TUH.

Your feedback helps us to improve our services and we greatly appreciate our patients taking the time and effort to make them. So if you want to tell us about your experience you can:

  • Speak to the Clinical Nurse Manager on your Ward
  • Speak to the Department Manager alternatively you can contact the Patient Advocacy Department 

Contact Details

Contact name: Carol Mullins – Patient Advice & Liaison Service Manager

Contact Number: 01 414 4709
Service Hours: Monday to Friday 9am-5pm

The Patient Advice & Liaison Service is located in the Atrium of the Hospital, beside the main entrance. Please note our lines can be busy, please leave a message on the answer phone if your call is not answered. Your feedback is important and your call will be returned.