QSRM Strategy

TUH published their first hospital wide Quality, Safety & Risk Management (QSRM) Strategy in 2022, setting out a plan to drive improvements in quality and safety over the course of the next three years. 

The Hospital has actively driven innovation and research in quality & patient safety. The strategy published builds on the strong foundations of quality improvement such as Lean Six Sigma and is linked to important aspects of the Hospital’s strategy plan 2019-2024. It focusses on specify quality goals that are central to achieve excellence in healthcare.

The four goals are to:

  • Deliver person-centred care.
  • Grow our staff and strengthen our quality organisation.
  • Strive for excellence in Quality, Safety & Risk.
  • Support quality assurance processes.

The strategy outlines how, through quality improvement, staff will be supported in their dual roles of performing the job they were trained to do as well as improving the system within a culture that supports research and innovation that focuses on adding value. Commenting on the launch of the strategy Professor Catherine Wall, Director of QSRM and Consultant Nephrologist said “The Hospital is committed to the delivery of effective, safe, person centred care by highly trained and motivated staff as enshrined in our CARE values of Collaboration, Achievement, Respect and Equity. It is recognised that Quality is a shared accountability through the Hospital with everyone having a role to play. This QSRM strategy outlines how we will grow our people and strengthen our quality in order to deliver the best care to our patients.”