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Patient Advice & Liaison Service

How to give positive feedback / compliment

If you are happy with any aspect of the service you have received you can provide feedback / compliment to PALS. Positive feedback is always welcome.  PALS will share you positive comments with the service involved.

You can send your written feedback to:

Patient Advice & Liaison Service
Tallaght University Hospital
Tallaght
Dublin 24
D24 NROA

Or email us your written feedback to: pals@tuh.ie

What to include in your feedback / compliment

  • Your name, contact details and hospital medical record number if known.
  • A postal address
  • Your email address and phone number
  • A summary of your feedback / compliment
  • Area you would wish to provide the feedback / compliment

Contact Details

Contact:  Patient Advice & Liaison Service

Contact Number: 01 414 4709
Phone Line Hours: Monday to Friday 10am-12:30pm & 2pm-4pm.
Email: PALS@tuh.ie

The Patient Advice & Liaison Services is located in the Atrium of the Hospital at the main entrance.  Please note our phone lines can be busy.  The best way to contact our service is by email on PALS@tuh.ie 

How to make a formal complaint

If it has not been possible to solve your problem at a local level you can make a formal complaint to our service. 

You should make a complaint as soon as possible.  The time frame for making a complaint is within 12 months of the issue or within 12 months of becoming aware of the issue.

You can send your written complaint by post to:              

Patient Advice & Liaison Service
Tallaght University Hospital
Tallaght
Dublin 24
D24 NR0A

Or email us your written complaint to: pals@tuh.ie

What do you need to include in your complaint:

  • Your name, contact details and hospital medical record number if known.
  • A postal address
  • Your email address and phone number
  • A summary of the issues of complaint – see further detail of what this summary should include below:

o What happened?
o Where did it happen?
o When did it happen?
o Who was involved?
o What is your desired outcome?

  • If you are writing a complaint on behalf of a patient please be advised that we will require a signed consent form from the patient granting permission for you to make a complaint.

If you are unhappy with the hospitals response you can request a review through the Office of the Ombudsman – further details on this process can be found on the Ombudsman website at www.ombudsman.ie 

The Ombudsman for Children website can be found at www.oco.ie 

If you would like support, independent of the Hospital when giving your feedback then you can contact Health Complaints. They can provide you with information on how to contact independent advocacy services. You can contact the organisation via www.healthcomplaints.ie 

Patient Advocacy Service
The National Patient Advocacy Service is an independent, free and confidential service that provides information and support to people who want to make a complaint about an experience they have had in a public hospital. The Service can help users make a formal complaint about a hospital experience. They have a phone line, online contact form and information on this website to help people when they want to make a formal complaint. You can contact them on 0818 293 003 or contact them via www.patientadvocacyservice.ie

What do PALS Do?

The team in the Patient Advice & Liaison Service act as the main contact between patients, their families and carers and the Hospital. They ensure that the patient voice is heard either through the patient directly or through a nominated representative. If a patient wants to provide feedback or make a comment about the Hospital and the care they received during their treatment our Patient Advice & Liaison Service team will assist you in doing so, or refer you to the appropriate person who will be able to assist you further.

Please note that if you wish to make a formal complaint to the Hospital it needs to be made in writing, this is to comply with legislation, the Patient Advice & Liaison Service team can help with this if required.  A full copy of the Hospitals policy in this area is available through this link. 

Effective from March 31st 2023 the Patient Advice & Liaison Service of TUH no longer provides a liaison service to patients attending Children’s Health Ireland (CHI) at Tallaght.

The Patient Feedback & Support Service team at CHI Crumlin now manage this function for all of CHI including Temple Street, Connolly, Crumlin and Tallaght. 

Their service can be contacted directly by email : patient.feedback@childrenshealthireland.ie : 01 409 6715