Welcome to the Risk and Incident Management Department of TUH. Our team is here to support and empower TUH staff in practicing safe and effective healthcare, fostering a mature and just culture that places patient safety at the forefront of everything that we do.
We are committed to identifying, reporting, and managing safety incidents while nurturing a positive learning environment. Our work extends beyond the Hospital walls as we contribute insights to the broader healthcare system and facilitate the exchange of knowledge and best practices.
Our Mission and Approach
At TUH, safety & risk management is ingrained in our ethos. The Risk & Incident Management Department serves as a pillar to support our staff, ensuring that they are equipped to provide care with confidence. We foster a culture that encourages the identification and reporting of safety incidents, recognising that learning from challenges is the cornerstone of growth and process improvement.
Informing and Sharing Insights
Through analysis, we extract key insights that inform our hospital and contribute to healthcare system improvement efforts. By sharing our findings, we elevate the collective understanding of best practices and lessons learned, further fortifying the foundations of patient-centred care.
Driving Improvement through Review
Central to our mission is the review of safety incidents. We may contact you or your nominated next of kin for feedback if we need to review your care. These reviews are guided by the HSE Incident Management Framework (2020) and provide a clear purpose: to identify the facts, understand the root causes and extract lessons that guide us toward preventing similar incidents in the future. Every review follows national policy guidelines, ensuring an open and transparent safety culture that actively contributes to our collective journey of improvement.
Engaging with Patients, Families and Staff
We understand that the most profound insights come from collaboration. The Risk & Incident Management Department is here to actively engage with patients, their relevant person, our staff, and the services we provide. Your perspectives enrich our understanding and enable us to improve care delivery, ensuring that safety remains paramount throughout our patients healthcare journey.
The safety and well-being of patients are our top priorities. If you ever have concerns about your safety or that of a loved one, we encourage you to reach out to the local manager or clinical team as your initial point of contact. For more complex matters please contact the Patient Advice & Liaison Service. Together, we are committed to creating a safer, more informed, and patient-centric healthcare environment.